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University of Illinois Urbana-Champaign
Urbana, Illinois, United States (on-site)
29 days ago
University of Illinois Urbana-Champaign
Urbana, Illinois, United States
29 days ago
Job Type
Job Function


Customer Service and Support:

·       Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.

·       Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.

·       Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.

·       Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.

·       Working to resolve customer satisfaction issues.


System and Network Support:

·       Assisting in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).

·       Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.

·       Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.

·       Providing customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks.

·       Advising and assist in the use of varied computing and communications technology.

·       Providing hardware quotes for purchasing and consultation.


Organizational Support:

·       Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.

·       As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.; may also serve as a mentor/coach to junior staff.

·       Implementing centralized services where practical and align them to the unique needs of unit or customers.

·       Working within cross-functional teams, with limited authority for final decision making.


Project and Task Delivery:

·       Managing projects at the divisional or team level and drive deliverables and results by designated deadlines.

·       Completing individual projects and tasks assigned by supervisor on time with quality.


Other Duties as Assigned


Minimum Qualifications:

·       High school diploma or equivalent. 

·       Any one or any combination totaling four (4) years (48 months) from the following categories:

o   College coursework that includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

§  30 semester hours equals one (1) year (12 months)

§  Associate’s Degree (60 semester hours) equals eighteen months (18 months)

§  90 semester hours equals two (2) years (24 months)

·       Experience working in a customer service environment.

·       Experience in workstation management on Windows, Macintosh, or Linux environment.

·       Experience in the administering of Microsoft Active Directory, LDAP, or other directory services.


Preferred Qualifications:

·       Experience in technology at an institution of higher education or equivalent.

·       Experience scripting or programing in at least one format or language.

Knowledge, Skills and Abilities:


·       Proficiency in workstation management on Windows, Macintosh, or Linux environment.

·       Familiarity with technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions.

·       Knowledge of the systems and operations used within the areas and departments of responsibility.

·       Knowledge of networking services and network connectivity methods.

·       Excellent customer service skills.

·       Excellent oral and written communications skills.

·       Ability to contribute strongly to cross-functional groups assigned to tasks or project work.

·       Ability to oversee and coordinate activities of user groups.

·       Ability to effectively communicate and professionally interact with all staff levels and customer groups.

·       Ability to identify and resolve technical problems.

·       Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

·       Knowledge in the application of IT security concepts.

·       Knowledge of two or more common operating system platforms.

·       Knowledge using Microsoft Active Directory, LDAP, or other directory services.


This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The minimum salary for the IT Specialist is $57,700 and is commensurate with experience and qualifications. This position is primarily on-site, with the potential to do some hybrid work as needed. Work authorization is not available for this position.



Applications must be received by 6:00 pm (CST) on February 12, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. For further information about this specific position, please contact Kelsey Krok at For questions regarding the application process, please contact 217-333-2137.


The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.


Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing

Job ID: 72207594

Please refer to the company's website or job descriptions to learn more about them.

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