Description

SUMMARY:

Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

§  Greet and interact with patients, visitors, and staff in a pleasant and professional manner.

§  Checks in patient with or without appointment

§  Registers new and established patients including newborns.

§  Pre-registers new schedule patients and newborns

§  Verifies patient’s demographics in the Practice Management system every visit.

§  Creates cases (Title X Family Planning) and OB

§  Collects, and updates patient insurance card/information or alternative method of payment.

Into the Practice Management system every visit

§  Collects payment prior to the office visit and gives receipt when payment is collected.

§  Balance monies with daily and deposit slip report; secures positing or retrieve charges as needed. 

§  Secures all cash collections and deposit envelope monies in the safe 

§  Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and Newborn applications, Manage Care Primary Care Provider transfer requests, (PCP)

§  Assist Clinical staff with Emergency medical card coverage.

§  Checks patient out; schedules return appointment, as needed.

§  Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically.

§  Process missed appointments and notified the provider by sending flags electronically.

§  Verifies appointments by making the second call the day of the appointment.

§  Utilize Artera to accommodate patient needs and appointments, run broadcast message for cancellations.

§  Utilize Medfusion Patient Portal to accommodate patient needs and appointments.

§  Log in to Fuze Web and all available queues.

§  Calls should be answered in a polite, professional manner.

§  Complete Patient Survey

§  Monitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance.

§  Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:  

Manages and supervises staff listed below, including hiring, training, evaluating and managing performance to meet departmental efficiency and performance measures in keeping with the Union Collective Bargaining Agreement (CBA), Personnel Policies and Procedures and prevailing employment laws as appropriate.

·         None

KEY INTERRELATIONSHIPS:

·         Practice Managers

·         Patient Services Manager

·         Patient Services Supervisor

·         Medical Providers

·         RN’s and Medical Assistants

WORKING CONDITIONS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

QUALIFICATIONS: